Instructions below not working? Contact us for additional help by email or by using our Technical Support Request form online. Toll Free Tech Support 800.954.9466 x102

In an effort to provide increased email security we are requiring a slight change in your email program settings. If you are using IXION's mail server to send your outgoing email (smtp.domainname.com), please complete the setting changes described below by no later than Friday morning as you will not be able send outgoing email past that point without the changes.

When you send email using IXION's SMTP servers, your email client (program) will now need to log on, just as it does when retrieving your incoming mail. This type of logging on is called SMTP Authentication, and the procedure will vary based on which email client you use.

Quick instructions for enabling SMTP Authentication
If after following the instructions below you are still not able to send email please contact technical support by email, our online Technical Support Request, or phone 800.954.9466 x102.

Outlook 2002 and newer

Outlook 98 to 2000

Outlook Express - PC

Outlook Express - Mac

Netscape

Eudora

Opera

Outlook 2002 and newer

1. Show the available e-mail account by going to the Tools menu - E-mail accounts - View or change existing e-mail accounts.
2. Choose the account for which you want to enable SMTP Authentication and click the Change button and More Settings button in the next dialog.
3. Now choose the Outgoing Server tab and check the My outgoing server (SMTP) requires authentication.
   

Outlook 98 to 2000

1. Select Services on the Outlook Tools menu, which opens the email Services window (If your Tools menu has Accounts instead of Services, use the Outlook Express instructions below)
2. Highlight the Internet E-mail account, and click the Properties button to show the settings
3. Click the Servers tab, which shows you all the mail server settings
4. In the Outgoing Mail Server section, make sure the My server requires authentication checkbox is checked
5. Click the Settings... button next to it and be sure the Use the same settings as my incoming mail server option is selected.
   

Outlook Express - PC
Versions 4.x and later

1. Select Tools on the Outlook Express menu and open the Accounts item
2. Click the Mail tab to show all your email accounts
3. Highlight the IXION email account, and click the Properties button to show the settings
4. Click the Servers tab, which shows you all the mail server settings
5. In the Outgoing Mail Server section, make sure the My server requires authentication checkbox is checked
6. Click the Settings... button next to it and be sure the Use the same settings as my incoming mail server option is selected.

Outlook Express - Macintosh
Versions 5.0.3 and later

1. Select Tools on the Outlook Express menu and open the Accounts item
2. Find the IXION email account, Account Settings tab
3. Click on Click here for advanced sending options
4. Check the SMTP service requires authentication checkbox

Netscape
Versions earlier than 6.0

We've got good news and bad news. Earlier versions of Netscape don't support SMTP Authentication, so the good news is that there are no configuration changes to make. However, the bad news is that you must now ALWAYS check for new incoming mail before sending outgoing mail. Your client only provides your username/password when checking for incoming mail, and this must happen before you can send mail. If you forget and only click to send mail, you may or may not get an error message, but your email will not be sent (it will remain in the Outbox).
Repeat after me -- [cue hypnotic music] "I will always Get Mail first, then send... I will always Get Mail first, then send..."

Versions 6.0 and later:

1. Open the Mail & News window from the Netscape Tasks menu
2. From Mail & News Edit menu, select and open the Mail & Newsgroups Account Settings item
3. Click the Outgoing Server (SMTP) item and verify the Use name and password checkbox is checked.
4. Enter your IXION username in the User Name: field.

Eudora
Versions earlier than 4.3

Use the SMTP after POP method. Depending on your version, you may need to disable immediate sending of email so that you can check for mail first, then send messages later.

Versions 4.3 and later

SMTP Authentication is already turned on by default, so you probably don't need to make any changes. Hooray!

However, if you want to check to make sure it's on:

1. Select Tools on the Eudora menu and open the Options item
2. Click the Getting Started icon and verify the Allow Authentication checkbox is checked.
3. You can also set this for any other personalities you may use under Tools: Personalities

Opera

1. Open the Edit active account window from the E-mail menu
2. Click the Outgoing tab, and in the Queueing section, select and verify the Send queued e-mail after checking e-mail checkbox is checked.